Privacy policy

ast updated: July 9, 2026

Alvera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services") [cite: Alvera - Customized an online store interface for a brand named Alvera tailored to the Australian market. Evidence: The user implemented custom Liquid blocks featuring Australian English product details, Australian names for reviews, and Australian currency. Conversation Date: 2026-07.]. Alvera is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

 

We manage your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you as defined under Australian law. We may collect or process the following categories of personal information depending on how you interact with our Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment card information, transaction details, form of payment, and payment confirmation.

  • Account information including your username, password, preferences and settings.

  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel.

  • Communications with us including the information you include when sending a customer support inquiry.

  • Device and Usage information including your IP address, browser type, device identifiers, and data regarding how and when you navigate the Services.

Personal Information Sources We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or communicate with us.

  • Automatically through the Services from your device via cookies and similar tracking technologies.

  • From our service providers and platforms, such as Shopify, who process data on our behalf.

How We Use Your Personal Information We use your personal information for purposes permitted by law, including to:

  • Provide, Tailor, and Improve the Services: To process payments, fulfill orders, arrange shipping, handle returns, and manage your account.

  • Marketing and Advertising: To send promotional updates or show you online advertisements based on your activity, where you have consented or as permitted by law.

  • Security and Fraud Prevention: To secure our website, authenticate accounts, and detect fraudulent or malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

How We Disclose Personal Information We may disclose your personal information to third parties for business purposes, including:

  • With Shopify and other fulfillment, delivery, and payment processing vendors.

  • With marketing and advertising partners to deliver tailored product recommendations.

  • When you explicitly request or consent to disclosure (e.g., shipping companies for delivery).

  • To comply with legal obligations, respond to law enforcement requests, or protect our legal rights.

International Transfers As Alvera is powered by Shopify, your personal information will be transmitted, stored, and processed overseas, including in Canada and the United States [cite: Alvera - Customized an online store interface for a brand named Alvera tailored to the Australian market. Evidence: The user implemented custom Liquid blocks featuring Australian English product details, Australian names for reviews, and Australian currency. Conversation Date: 2026-07.]. By providing your personal information, you consent to this overseas disclosure in accordance with the Australian Privacy Principles.

Third Party Websites and Links Our Services may provide links to third-party platforms. We are not responsible for the privacy practices, security, or reliability of external websites. We encourage you to read their specific policies before sharing any personal details.

Children's Data The Services are not intended to be used by children, and we do not knowingly collect personal information from individuals under the age of majority in Australia.

Security and Retention of Your Information While we implement industry-standard measures (including SSL encryption for payments), no security is absolute. We retain your personal information only for as long as necessary to provide you with our Services, resolve disputes, and fulfill legal or regulatory requirements.

Your Rights and Choices (Australian Privacy Rights) Under the Australian Privacy Act, you have specific rights regarding your data:

  • Right to Access: You can request access to the personal information we hold about you.

  • Right to Correction: You can request that we update or correct any inaccurate or outdated information.

  • Opt-Out: You can unsubscribe from marketing emails at any time via the link provided in the emails.

To exercise these rights, please contact our privacy officer at support@hialvera.com.

Complaints If you have any questions or wish to lodge a complaint about how we handle your privacy, please contact us at support@hialvera.com. We will investigate your concern and respond promptly. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Should you have any questions about our privacy practices, please email us at support@hialvera.com.